Returns & refunds

Questions about your Elaravita order? Contact info@elaravita.store with your order number so we can help.

Voluntary returns

We do not offer voluntary returns of Daily Vitamin. Food supplements that have left our care cannot be checked for storage conditions or product integrity. This does not limit any mandatory consumer rights, including applicable withdrawal rights or rights relating to defective, incorrect or undelivered goods.

Damaged or incorrect items

Please contact us as soon as possible, ideally within 48 hours of delivery. Include your order number, a description of the issue and, where possible, photos of the product and packaging. This requested reporting period does not shorten your mandatory legal rights.

We review each request and explain the next steps. If we supplied an incorrect or damaged item, we will arrange an appropriate remedy. Please contact us before sending products back so that we can provide return instructions.

Missing delivery or preorder questions

If your parcel has not arrived, or you have a question about a preorder or cancellation, email info@elaravita.store. Preorder dispatch dates are confirmed separately.

Refunds

When a refund is agreed or legally required, we confirm the amount and process it through the original payment method. Your bank or payment provider may need additional time to display the credit.